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🛡️ User Safety

Your safety is our priority. Follow these guidelines for secure housing.

Last Updated: January 2025

For Students - Safety Guidelines

🏠 Before Booking

Always follow these steps:

  • Visit the property personally before finalizing
  • Meet the property owner in person
  • Check all facilities and room conditions
  • Verify the owner's identity and documents
  • Take photos/videos of the property

💰 Payment Safety

Important payment guidelines:

  • Avoid advance payments without property visits
  • Never pay full amount before seeing the property
  • Use secure payment methods (bank transfer, UPI)
  • Get written receipt for all payments
  • Avoid cash payments for large amounts

📋 Documentation

Always ensure proper documentation:

  • Written rental agreement with clear terms
  • Receipt for security deposit and advance
  • Owner's ID proof and property documents
  • Clear terms for notice period and refund
  • Emergency contact information

Red Flags - Warning Signs

Be cautious if you notice:

  • Prices significantly lower than market rate
  • Owner refuses property visit
  • Pressure for immediate payment
  • Vague or incomplete property information
  • Stock photos instead of real property photos
  • Owner asks for payment through unusual methods
  • No proper rental agreement offered

Safety Tips

Verify Everything

Always verify property, owner, and documents before making any payments.

Written Agreement

Never rely on verbal promises. Get everything in writing.

Meet in Person

Always meet the owner and visit the property before finalizing.

Trust Your Instincts

If something feels wrong, it probably is. Walk away if unsure.

For Property Owners - Safety Guidelines

👤 Tenant Verification

Property owners should:

  • Verify student identity and college admission
  • Check references from previous landlords if possible
  • Maintain proper tenant records
  • Conduct background checks for shared accommodations

🏠 Property Safety

Ensure your property is safe:

  • Proper electrical wiring and safety
  • Fire safety equipment (extinguishers, alarms)
  • Secure locks on all entrances
  • Adequate lighting in common areas
  • Emergency contact procedures

📋 Legal Compliance

Owners must comply with:

  • Local rental laws and regulations
  • Police verification requirements
  • Tax and income reporting
  • Building safety codes

Emergency Procedures

🚨 In Case of Emergency

If you face any emergency:

  • Contact local police immediately (100)
  • Call emergency services (108 for medical)
  • Inform your parents/guardians
  • Contact college authorities if needed
  • Document everything with photos/videos

📞 Important Emergency Numbers

  • Police: 100
  • Medical Emergency: 108
  • Women Helpline: 1091
  • Student Helpline: 1800-11-8002
  • Cyber Crime: 155260

Reporting Issues

🚨 Report Suspicious Activity

If you encounter any issues:

  • Report fake listings immediately
  • Inform us about fraudulent owners
  • Share safety concerns with us
  • Help other students by reporting problems

📧 Contact for Safety Issues

For safety-related concerns:

  • Email: ap4717460@gmail.com
  • Phone: 9302423800
  • Hours: Monday-Friday, 9AM-6PM IST

Platform Disclaimer

Important Notice:

  • StudentHome is only a listing platform
  • We are not responsible for any safety incidents
  • All agreements are directly between students and owners
  • We do not verify properties or owners in person
  • Users must conduct their own verification
  • Platform has no liability in any disputes

Additional Resources

For more safety information:

  • Local Police Station: Contact your nearest police station
  • College Security: Inform your college security department
  • Women's Safety: Contact women's helpline numbers
  • Legal Aid: Seek help from legal aid services
  • Cyber Crime: Report online fraud to cyber crime cell